Returns & Exchanges

At New, we want you to love your fashion finds. If your purchase isn't quite right, you can return or exchange any item within 30 days of delivery provided it is in its original, unworn condition with tags attached.

1

Initiate Your Return

Log into your New account and visit the 'Order History' section to select the items you wish to return and receive a digital return authorization.

2

Pack Your Items

Securely place your items in the original packaging, ensuring all designer tags and hygiene seals remain intact to qualify for a full refund.

3

Ship It Back

Affix the prepaid shipping label provided in your portal to the outside of your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our quality control team inspects your return, we will process your refund to the original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing